Clarity & Capture on a MAC and/or PC, Can't get them to work together on MAC or PC Options

[woody]

In Capture, I've created my box, added fixtures, patched them to Capture Universe, ArtNet is on Univers 1 Subnet 0. In Clarity I have 4 Martin MAC 250 Entour's patched with Universe A and ArtNet Universe 1 and run a simple 3 step cue. I see nothing. I've tried switching the connectivity in Capture, that didn't work.

Granted, I'm new at this. But I've read every forum thread related to this situation, watched every tutorial video, read both manuals (Clarity & Capture) and still nothing. I'm registered with Clarity and Capture. I've tried the exact same thing on a PC (with the loopback installed) and I get the exact same result - I see the fixtures but nothing else. Any suggestions?

[LSC TechSupport]

Lets start on the PC version with Loopback installed, as this is the scenario I run on all my computers.

When you go into Capture what Universes can you see displayed in the bottom right window (look under Universes tab). You should see (in the right hand side) a list of any ArtNet universes that Clarity is outputting. (see photo below).

If the right hand side is blank then the Loopback adaptor is not doing its job, in which case disable ALL other network adaptors and try again.

If there are universes in the right pane then you need to connect them to the universes in the left pane, via a right click pop up menu.

Let us know how you go.

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